At Green Us Garden, we’re committed to delivering premium plants and gardening essentials right to your doorstep. Our shipping and returns policies are designed to ensure you receive healthy plants and have a positive gardening experience with us.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Recommended for time-sensitive orders
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Available for most international destinations (excluding some Asian and remote regions)
Note: Delivery times are estimates and may vary depending on your location and customs processing. We cannot guarantee delivery dates.
Returns & Exchanges
We stand behind the quality of our plants and products. If you’re not completely satisfied, we’ll make it right.
Return Policy
We accept returns within 15 days of receiving your order. To be eligible:
- Items must be in original condition (unplanted and in original packaging when possible)
- Plants must show no signs of neglect or improper care
- You must provide proof of purchase (order number or receipt)
Non-Returnable Items
Due to the nature of live plants and seasonal items, these products cannot be returned:
- Flower Bulbs (Crocus Bulbs, Daffodil Bulbs)
- Begonia Tubers
- Dahlia Tubers
- Any plants that have been planted or removed from original packaging
- Opened containers of fertilisers
Return Process
- Contact Us: Email [email protected] within 15 days of receiving your order with your return request.
- Receive Instructions: We’ll respond within 2 business days with return authorization and shipping instructions.
- Package Your Return: Carefully repackage items using original packaging when possible. Include all original tags and labels.
- Ship Your Return: Send to our nursery at: Green Us Garden Returns
4381 Edgewood Avenue
Fresno, CA 93704
United States We recommend using a trackable shipping service.
Refund Process
Once received and inspected (typically within 5 business days), we’ll notify you of approval or rejection. Approved refunds will be processed to your original payment method within:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
Note: Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
We’re happy to exchange items for the same product if you received damaged or incorrect items. For preference exchanges:
- The new item must be of equal or greater value
- You’ll be responsible for any price difference and additional shipping costs
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us immediately at [email protected] with photos of the damaged items and packaging. We’ll arrange a replacement or refund at no additional cost.
Need Help?
Our gardening specialists are here to assist with any shipping or return questions:
- Email: [email protected]
- Phone: +1 (559) 555-0143
- Hours: Monday-Friday, 9am-5pm PST
Thank you for being part of the Green Us Garden family. We’re committed to helping you create the garden of your dreams!
The Green Us Garden Team