Welcome to Green Us Garden’s FAQ section! We’ve compiled answers to the most common questions about our premium plants, delivery services, and gardening support. Whether you’re a home gardening enthusiast or a professional landscaper, we’re here to help your garden thrive.

About Our Products

What types of plants do you specialize in?
We specialize in a wide variety of premium plants including fruit trees (Apple, Pear, Citrus, and Dwarf varieties), flowering plants (Annual Bedding, Begonias, Clematis), bulbs (Daffodil, Crocus), and unique selections like Exotic Plants and Blueberry Plants. Our inventory is carefully curated for gardeners of all levels.
Are your plants suitable for beginner gardeners?
Absolutely! We offer plants for all skill levels, from easy-care Children’s Flower Plants to more specialized varieties. Each order includes detailed planting instructions and our expert tips to help your plants thrive.
How do you ensure plant quality during shipping?
Our gardening experts carefully package each plant using specialized materials. Delicate items like Clematis vines receive extra protection, while bulbs and tubers are packed to maintain dormancy. We select the hardiest varieties for international shipping.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are processed through encrypted systems for your protection.
Can I modify or cancel my order after placement?
Orders can typically be modified or canceled within 12 hours of placement. Please contact us immediately at [email protected] with your order number. After processing begins (1-2 business days), we cannot guarantee changes as we prioritize fresh plant preparation.
Do you offer wholesale or bulk pricing?
Yes! We offer special pricing for bulk orders of Fertilisers, Garden Machinery, or large plant quantities (like Climbing Plants combined with Cottage Garden Plants). Contact our customer service for customized quotes.

Shipping & Delivery

What are your shipping options and costs?
We offer two convenient options:
✈ Standard Shipping: $12.95 flat rate via DHL/FedEx (10-15 days after dispatch)
🌱 Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
During peak seasons (spring/fall), please allow 1-3 days for order processing.
Do you ship internationally?
Yes! We ship globally except to some Asian and remote regions. International delivery times vary based on customs processing. We specially select hardy varieties like Citrus Trees and Exotic Plants for these journeys.
How will I know when my order ships?
You’ll receive email notifications at each stage – order confirmation, processing completion, and shipment tracking details. Our Fresno nursery team carefully prepares each order within 1-2 business days (3 days during peak seasons).

Returns & Plant Care

What if my plants arrive damaged?
We offer a 15-day return policy from delivery date. If any plant arrives damaged or doesn’t meet expectations, please email photos to [email protected]. Our gardening specialists will guide you through replacement or refund options.
My plant isn’t thriving – can you help?
Certainly! Our team of gardening experts is available at [email protected]. Include photos and details about your plant’s condition, and we’ll provide tailored advice to help it recover. Many plants just need time to adjust to their new environment.
Do you guarantee plant survival after delivery?
While we guarantee healthy arrival and provide detailed care instructions, long-term survival depends on proper planting and local conditions. We’re happy to advise on best practices for your specific plants and climate.

Seasonal Considerations

When should I order seasonal bulbs like Dahlias or Begonias?
For spring planting, order Flower Bulbs and Begonia Tubers by early winter. We recommend Standard Shipping for time-sensitive items to ensure they arrive during optimal planting windows. Our website indicates ideal planting times for each variety.
Can I pre-order plants for next season?
Yes! We offer pre-orders for many seasonal items. This ensures you receive the first selection of premium stock. Sign up for our newsletter to receive pre-order announcements.

Have more questions? Our gardening specialists are always happy to help at [email protected] or +1 (559) 555-0143. Thank you for letting Green Us Garden be part of your gardening journey!